Information / Policies
EARLY ARRIVAL
ABOUT YOUR VISIT
CHILDREN
CELL PHONES
PAYMENT
GRATUITIES
CANCELLATION POLICY
CONTACT US
Early Arrival
To ensure a smooth and relaxing experience, we ask that you arrive 30 minutes prior to the start of any spa appointment. We understand that being late is sometimes unavoidable; however, depending upon circumstances, we may need to shorten or reschedule your service.
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About Your Visit
Guests who are scheduled for spa services requiring a robe will be provided with a locker. We ask guests to refrain from bringing or wearing jewelry to the spa. We are not responsible for personal belongings. Prior to receiving any services please inform us about any special medical conditions – pregnancy, hypertension,
allergies or prescription medications that may be contraindicated for spa services.
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Children
To ensure a relaxing environment, spa guests must be at least 13 years of age. Children receiving haircare services are welcome in the hair salon.
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Cell Phones
We ask guests to refrain from cell phone usage and request that mobile phones be silenced or turned off when in the spa and lounge areas.
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Payment
We honor VISA, MasterCard, Discover and American Express. Personal checks are accepted with proper identification and are subject to a $25 returned check fee. All prices are subject to change without notice. Toppers Spa/Salon pricing is not inclusive of NJ sales tax on massage and bodywork or temporary tanning services.
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Gratuities
For those wishing to show appreciation, gratuity envelopes are available at the gratuity counter located near the check-out desk. Please note: Toppers Spa/Salon cannot process any credit card or debit card cash advances. Credit card and debit card transactions may only be processed for the exact amount of services and/or retail purchased during your visit. Gratuities are not included in the price of any service or Gift Card.
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Appointment and Cancellation Policy
As a courtesy, we ask for 24 hours notice prior to the rescheduling or cancellation of any appointment or a 20% fee of the scheduled service(s) will be incurred. All appointments cancelled or rescheduled with less than 12 hours notice will be billed for the full value of the scheduled service(s). Appointments scheduled on the same day are designated as confirmed and cannot be cancelled without a charge for the full value of the scheduled service(s). Thank you, in advance, for your consideration.
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Contact Us
Philadelphia, PA — (215) 496-9966
Devon, PA — (610) 989-9660
Bucks County, PA — (215) 860-5200
Marlton, NJ — (856) 596-3500
Dover, DE — (302) 857-2020
Toppers Spa/Salon Corporate Offices
117 South 19th Street
Suite 300
Philadelphia, PA 19103
(215) 599-0504
To Order Gift Cards
Gift Cards can be purchased at any Toppers Spa/Salon location. For your added convenience, Gift Cards can also be purchased safely and securely by clicking the GIFT CARDS / SHOP link above. You may also order Gift Cards toll free at 800 93-RELAX (800 937-3529), Monday – Friday 9:00am – 5:30pm.
Email us with your comments or questions.
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